At present, we ship orders to United Kingdom mainland address only, which is parts of Scotland (including Highlands and Islands), England and Wales. Deliveries will be made by a third party post/carrier service instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery. Should you wish to seek delivery out with this area (but still considered to be part of the UK) there will be an additional surcharge to the delivery item price already stated. Those postcode areas that are subject to surcharges are noted below:
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
Northern Ireland, Isle of Man, Isles of Scilly - postcodes BT1 – BT99, IM1 – IM9, IM99 and TR21, 22, 23, 24, 25.
The surcharge cost will be shown upon selection of the shipping options within our basket checkout page. Please ensure that you choose the correct postage for your postcode. If you haven't done this we will contact you directly to ask if you wish to pay the further charge or if you want the order cancelled with a refund of any monies paid. Please check and ensure you are happy with the postal charges before paying for your order.
In the event that any items in your order are unavailable for immediate shipment the item(s), we will contact you to notify you of the item lead time. The order will be shipped immediately once back in stock with no additional shipping charges.
If we are unable to deliver your order after our instructed post/carrier service has attempted through their own procedures, we will notify you to try to arrange an alternative date for delivery, convenient to you. If we have been unable to contact you after 28 days from the first time we attempted delivery, we will cancel your order and return money paid for the goods. We will retain any charge we made for delivery.
We will ship to the address supplied by you in the shipping address part of the order. If this address is incorrect we will not be held responsible for any loss of goods or compensation thereafter regarding goods or shipping costs.
You have the right as a consumer having purchased through our website directly to cancel the purchase of the item, if you notify us in writing by email to sales@theupsteam.co.uk within 14 days of the date of delivery to you.
In order to qualify for a full refund of the item(s) it will need to be in its original condition as delivered to you (with packaging) with no damage or faults that would make the goods unsellable and you will only be entitled to a refund which equates to the cost of the item(s) minus the costs of delivery to you and its return to us at our chosen business address. You are entitled to make your own return arrangements but this must be done within 14 days from your confirmation in writing that you wish to return the goods. If this is arranged by you and the goods arrive undamaged and in a resalable condition, then we will refund the cost of the item(s) minus the delivery charge to you only.
It is your responsibility to ensure that once the item is delivered that you inspect the item fully and are happy with it. If you find that there is any damage to the item upon delivery, you must notify us directly within 24 hours of any issues so that we may have opportunity to assess and rectify the situation for you. We would ask that you detail the fault and support this with any photographs to demonstrate the damage. If you seek to alter or fix the item yourself this will render your rights powerless in relation to any return.
Should you have purchased any custom items from us that has been commissioned to a bespoke design as a made to order commission then your rights in relation to any refund or cancellation of the item(s) are no longer entitled and all costs will be non-refundable.
Please let us know if you have any questions or concerns by contacting us;
Email: sales@theupsteam.co.uk
WebForm: https://www.theupsteam.co.uk/contact