Our aim at The UPS Team Ltd is to maintain UPS product health for as long as feasibly possible and with the correct servicing plan, paired with suitably arranged remedial works, uptime will be maximised for your hardware. However, even with the most thought-out, well-constructed UPS maintenance and service arrangement products can fail, leaving users in a problematic position. 

 

If a failure happens under a contract agreement, we will go ahead and attend within the agreed timeframe (best endeavours) and assess the problem. Depending on your contract agreement, labour for the attendance may be chargeable, however, in this instance, it would be a heavily subsidised cost point. Our engineering team keep many spares within their crash kits within their vehicles, leading to first-attempt fixes on many occasions. 

 

There are still occasions where UPS fail, outside of warranty and without contract cover. The UPS Team Ltd are still able to help. An initial survey of the UPS system may be required to define the problem parts, following which a quotation for the relevant remedial items can be issued and the required items sourced ready for repair or refurbishment. Timeframes can vary depending on the make and model of the UPS unit you have. On occasion, repairs and refurbishments may not be possible or may not be cost-effective. Our team of experts will help guide you through the process and, without prejudice, offer our recommendations - usually, multiple options for your assessment.

 

Capacitors, fans and batteries all have life expectancies quicker than uninterruptible power supply units themselves. Carefully scheduling the refurbishment time can be vital to maintaining product performance. Get in touch with our team of technical experts today to discuss your options and find the right solution for you.